Hey Hey,
I've been stuck on this idea of compliance. We had a team meeting this week and someone flippantly said their client wasn't compliant. It stopped me in my tracks and made me feel like I was chewing foil.
Think — reflect
I don't really think compliance is a thing people have. I think it's more often than not a reflection of how good you are at communicating and explaining a complex idea.
Now please don't get me wrong, I'm not saying I want you to own and be responsible for all your clients' actions. But I do want you to have a think over the last week. Who "wasn't compliant" and what was in your control, seriously, that may have moved the needle?
For example, pick someone who didn't do their exercises and write down three reasons why, and none of them are allowed to be about them. Only about you. Mine are always the same ones. I explained it badly, or they didn't actually understand what I meant, or it was never going to fit in their week and I didn't ask, or it just wasn't their priority and I never found out what was. Curious, let me know what you find.
Learn
I've been thinking a lot about communication and how we can level up. This one by Vinh Giang really gave me some practical tips.
The one I've actually used all week is his point that your voice has five dials, pitch, pace, tone, volume and pause, and most of us only ever use one of them. He reckons pause is the most powerful and the most underused.
Which tracks, because the thing I do when someone looks confused is talk faster.
Play
Have a crack. Just for one client this week, see if you can play with your communication skills to help empower your client to get curious and change something.
Let me know how you go, genuinely curious about this one.
Cheers
Jess
PS — oi, don't forget The Clinical Collective is free to join. Clinicians just like you, currently blaming themselves instead of the client, which is progress.