Seven days. Do the work. If it's not for you, we refund you.

1. The 7-day guarantee (Clinical Pilates Collective)

We don't want anyone in the room who doesn't want to be there. So the guarantee is deliberately simple.

You are eligible for a full refund if, within 7 days of your cohort's start date, you have:

• Watched the Week 1 teaching module in full
• Completed the Week 1 homework
• Attended the Week 1 live case discussion, or watched the recording
• Emailed us within the 7-day window to request the refund

That's it. We ask you to do the work first because the course only makes sense once you've seen how the reasoning actually runs. We're not asking you to justify the decision, and we won't try to talk you out of it.

How to claim

Email hello@theclinicalcollective.com.au from the address you enrolled with, before the 7 days is up. Say you'd like the guarantee. Nothing more is required.

When you'll get it back

We process refunds within 5 business days of approving the request. Your bank or card provider may take a further 3 to 10 business days to show it. Refunds go back to the original payment method.

What happens to your access

Once a refund is processed, your access to the cohort, the live calls, the course modules, the Movement Library and the community ends. If you were given a founding-cohort bonus, that ends too.

2. The Movement Library

The Movement Library is a digital product with lifetime access, delivered immediately on purchase. Because the entire product is available the moment you log in, we do not offer change-of-mind refunds once you have accessed it.

If you have bought it and have not yet logged in, email us within 14 days and we'll refund you in full.

3. Touch Tape Talk

Touch Tape Talk is a low-cost digital mini-course with instant access. Same principle as the library: if you haven't accessed it, email us within 14 days for a full refund. Once accessed, change-of-mind refunds aren't available.

4. Free products

The free collective, the newsletter, the Local Pain Collective and the free guides cost nothing, so there's nothing to refund. Leave whenever you like. Every email has an unsubscribe link.

5. If something goes wrong on our end

The guarantees above are about change of mind. They are separate from, and additional to, what you're entitled to if we don't deliver what we promised.

If a course is cancelled, materially changed, or isn't delivered as described, contact us and we will make it right, whether that's a refund, a transfer to a later cohort, or another remedy that suits you.

6. Your rights under Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product remedied if it is not of acceptable quality and the failure does not amount to a major failure.

Where this policy offers more than the Australian Consumer Law requires, that is a goodwill commitment on our part and does not reduce your statutory rights.

7. Transfers and deferrals

Life happens. If you can't start the cohort you enrolled in, tell us before it begins and we'll move you to the next one at no charge. Transfer requests made after a cohort has started are handled case by case, and we'll be reasonable about it.

8. Chargebacks

If you have a problem, please email us first. We'd much rather sort it out directly and quickly than have you go through your bank. We have never refused a refund that met the terms above.

9. Contact

The Clinical Collective is operated by Move Enterprises Pty Ltd.

Refund requests and questions: hello@theclinicalcollective.com.au